Elements and Performance Criteria
- Facilitate application of standardised procedures
- Assist personnel access relevant procedures
- Facilitate the resolution of conflicts arising from job
- Facilitate the completion of required work in accordance with standard procedures and practices
- Facilitate identification of improvement opportunities
- Ask questions of job incumbent which lead them to identify improvement opportunities
- Encourage job incumbents to conceive and suggest improvements
- Facilitate the trying out of improvements in accordance with procedures
- Standardise and sustain improvements
- Check the capability of the work team aligns with the requirements of the procedure